Advancing technology fuelling intelligent enterprises
This year’s report, “Intelligent Enterprise Unleashed: Redefine Your Company Based on the Company You Keep,” highlights how rapid advancements in technologies — including artificial intelligence (AI), advanced analytics and the cloud — are enabling companies to not just create innovative products and services, but change the way people work and live. This, in turn, is changing companies’ relationships with their customers and business partners.
As part of the Technology Vision, Accenture surveyed more than 6,300 business and IT executives worldwide. More than four in five respondents (84 per cent) agree that through technology, companies are weaving themselves seamlessly into the fabric of how people live today. In fact, 4 out of 5 executives surveyed (81 per cent) agree that within the next two years, AI will work next to humans in their organisations, as a co-worker, collaborator and trusted advisor.
“Technology is now firmly embedded throughout our everyday lives and is reshaping large parts of society,” said Mary-Anne McCarthy, Accenture New Zealand Technology Lead. “Leveraging the rapid advancements in technology such as blockchain and artificial intelligence to create increasingly innovative products and services, businesses are driving unprecedented changes in the way people live and work.”
The report notes that this latest technological transformation is unique in that for the first time the change is a two-way street; people aren’t just using companies’ products and services, but feeding information and access back to them.
Savvy organisations understand that these new societal expectations can be transformed into an enterprise strength. They’re using their increased interactions to build partnerships with customers, employees, government and the public. And this extends beyond the consumer or retail arena.
Air New Zealand, for instance, is looking at blockchain technology to connect its suppliers and sellers in the travel industry, through a single marketplace. Resulting in improved customer experience, streamlining of products and reduced costs for customers and the airline.
The Technology Vision identifies five technology trends that companies must address if they are to build the partnerships needed to succeed in today’s digital economy. Read More >>.
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